Go and See on how the Health Sector innovates

This time I took a small team of people from across Tower Insurance to a Go and See in good old Lean fashion (gemba). We learned from the Auckland Health District Board at Auckland City Hospital how they drive change and make continuous innovation happen to grow the organisation. To name just a few of the things that stood out: the approach of Release Time to Care, the practice of Rapid Improvement Events and the Design Lab’s valuing return on portfolio over return on investment.